Only residents living in Denbighshire who are unemployed and not in fulltime education can apply.
JOB DESCRIPTION
| Employer: | Fixed 365 |
| Placement Title: | Reception / Admin |
| Loction: | Unit 14, HTM Business Park, Abergele Rd, Rhuddlan, Rhyl LL18 5UZ |
| Placement Duration: | 8 weeks |
| Hours of Work: | 25 hours per week |
| Salary: | NMW |
| Closing Date: | 09/05/2025 |
| Pre-screen Date: | 13/05/2025 |
| Interview Date: | TBC |
| How to Apply: | Please send your CV to workstart@denbighshire.gov.uk and contact Peter on 07920267014 for further information. |
| Summary of Work Start Scheme Placement Opportunity | |
| A Reception/Admin role involves greeting visitors, managing phone calls, scheduling appointments, handling correspondence, and providing general office support. These roles are often the first point of contact for an organization, requiring strong communication and organizational skills. | |
| Duties/Responsibilities | |
| Reception Duties: Managing phone calls: Answering, screening, and transferring calls, taking messages accurately. Scheduling appointments: Coordinating and scheduling meetings, appointments, and conference rooms. Handling correspondence: Managing incoming and outgoing mail, emails, and packages. Maintaining the reception area: Ensuring a clean and organized reception area. Provide a warm welcome to clients and other visitors, provide information and efficiently process clients Work within agreed systems and procedures Explain waiting times and procedures to clients and provide clients with information where appropriate Work collaboratively with other colleagues involved in the advice work process Records and communications: Answer the telephone professionally, and refer calls or take messages as necessary Process client information collected at reception / on the telephone Provide client with information where appropriate, including signposting to other organisations Ensure that correspondence, reports and other documents are managed and produced accurately and in a timely fashion, including those sent by email Team working: Liaise with advice staff regarding support for individual clients Monitor, maintain and order stocks of stationery, posters, leaflets and other items as necessary Use IT for record keeping Any other tasks as reasonably required | |
| Knowledge, Skills, Experience and Personal Qualities | |
| Personal skills and qualities: Friendliness and approachability – excellent interpersonal skills and a high level of emotional intelligence Excellent verbal communication skills, including telephone skills Excellent written communication skills, able to write clearly and accurately, particularly with those outside the organisation e.g. word processing letters, emails, documents and reports Ability to ensure that tasks are understood and then work independently An understanding of Data Protection and confidentiality Good IT skills, including Word, email and internet Flexibility and willingness to work as part of a team | |